How would you go about planning a process to evaluate client satisfaction with services?

You have been selected by your nonprofit agency to evaluate client satisfaction with various clinical services. The agency serves approximately 2,000 clients. How would you go about planning a process to evaluate client satisfaction with services?

This discussion question meets the following CACREP Standards:

2.F.8.c. Needs assessments.

2.F.8.i. Analysis and use of data in counseling.

2.F.8.j. Ethical and culturally relevant strategies for conducting, interpreting, and reporting the results of research and/or program evaluation.

 

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