o Identify the expectations and needs of the health care customer within that population.

Research online at least 3 existing health care organizations for examples of mission and vision statements. Use them as a reference point when creating your own strategic plan.
You are to complete the following portions of your health care organization strategic plan:

• Name your health care organization.
• Describe the health care organization for which you are creating a strategic plan.
o Include details about the population it serves and the services provided.
• Identify the organization’s core competencies.
o How are core competencies giving the organization an important difference in providing customer benefits and perceived value?
o Identify the expectations and needs of the health care customer within that population.
• Define the organization’s vision statement.
o Where do you want this organization to go?
o What is your personal vision for this organization?
o Does the organization address customer service within the vision statement?
o Does the organization address the commitment to quality and value?
o Does your vision statement involve the employees?
• Craft the organization’s mission statement.
o What is the reason that this organization was created?
o Does the organization address customer service within the mission statement?
o Does the organization address the commitment to value and quality?
• Describe the health care organization’s service strategy. Include strategies to create a healing environment within your organization that affects patients, visitors, and employees.
Be sure to address the following:
• How does your service strategy develop a culture of customer service?
• How does your service strategy create an environment for employees?
• Identify how your service strategy is linked to the organizational vision and mission
• Create a management performance plan that links action plans to the following issues:
o Motivation
o Empowerment
o Training
o Coproduction with patients and families
• Create an employee hiring, training, and retention plan that links action plans to the following issues:
o Motivation
o Empowerment
o Training
o Coproduction with patients and families
• Identify how your action plans are linked to the following within your organization:
o Vision statement
o Mission statement
o Service strategy


 


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